FOR IMMEDIATE RELEASE
July 7, 2006
For More Information, Contact:
System Planning Corporation
James M. Kudla
703/351-8238
Cell: 571-217-3633
jkudla@sysplan.com
System Planning Corporation’s TriData Division President Co-Authors Guide to Performance Measurement for Local Governments
Arlington, Va. (July 7) – System Planning Corporation today announced that the president of its TriData Division, Philip Schaenman, has co-authored the newly revised edition of a book designed to help local governments measure the impact of their community services and tailor them to the unique needs of their communities.
Published in June by the International City/County Management Association (ICMA) in conjunction with the Urban Institute, the 3rd edition of “How Effective Are Your Community Services? Procedures for Performance Measurement,” builds on nearly three decades of experience and process improvement.
The book highlights the practical steps necessary for governments to select measures of service quality and use them efficiently. It enables government managers to assess whether they are doing the right things and how well they are doing them.
Schaenman served as lead author for the chapters on Fire Protection, Crime Control, and Transportation Services. This reflects his 25 years experience leading TriData in analyzing and assessing Fire, EMS and other local government services in more than 150 communities around the U.S. and overseas.
TriData’s expertise in helping governments with performance measurement has led its clients to improve service delivery, budget more accurately, improve staffing management, recognize and solve organizational challenges, as well as improve relations with citizens and community leaders.
For information about obtaining “How Effective Are Your Community Services?” visit the ICMA Bookstore at: http://bookstore.icma.org/obs/showdetl.cfm?&DID=7&ObjectGroup_ID=20&Product_ID=1322&CATID=4
About System Planning Corporation
Founded in 1970, System Planning Corporation (SPC) has established a national reputation for being a leader in technology development and national security planning for both government and industry clients.
SPC’s TriData division focuses its efforts on studies and analyses of fire, emergency management and preparedness issues for federal, state, and local government clients. A leader in its field, TriData has 25 years experience in helping government agencies understand and solve complex management challenges. For more information about SPC/TriData, visit http://www.sysplan.com.
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